यह पेज लॉन्च पर अंग्रेज़ी में प्रकाशित है। हिंदी संस्करण बाद में आएंगे — कानूनी पाठ को जानबूझकर सबसे अंत में अनुवादित किया जाता है, ताकि शब्दों में कुछ भी न खोए।
In short: cancellation terms vary by stay — each hotel owner sets their own. You see the exact policy on the property page and again before you pay, and that policy stays fixed to your booking. If a closure stops your yatra, you get everything back, whatever the policy says.
This policy is part of our Terms & Conditions.
1. Each property sets its own policy
Every property on KedarnathStays decides its own cancellation terms. Before you book, you see that property's policy:
- on the property page, and
- at the review step, before you pay — the exact refund at each stage.
The policy shown to you before payment is saved with your booking and is the one that governs it. If the owner changes their policy later, your booking keeps the terms you booked under. If a property has not published its policy yet, we tell you so before you book — message us on WhatsApp and we will confirm its terms in writing.
Time is counted back from that property's check-in time on your arrival day, in Indian Standard Time. Refund percentages apply to the full amount you paid for the booking.
2. Our standard policy
This is the template we offer hotel owners when they list; each owner can keep it or set their own. It applies to your booking only if it is the policy shown to you before payment.
| When you cancel | Refund |
|---|---|
| 7 days (168 hours) or more before check-in | 100% — full refund |
| 48 hours to 7 days before check-in | 50% of the booking amount |
| Less than 48 hours before check-in, or no-show | No refund |
Example: check-in is 15 June at 12:00 PM. Cancel by 8 June, 12:00 PM for a full refund; by 13 June, 12:00 PM for 50%; after that, no refund is due.
3. How to cancel
Sign in → My Bookings → select the booking → Cancel. Before you confirm, we show you the exact refund amount for your booking. Cancellation takes effect immediately, and we confirm it on screen and by message.
A booking whose UPI payment is still being verified cannot be cancelled online — message us on WhatsApp and we will sort it out with the property.
4. Refund method and timelines
- Paid online through the payment gateway: the refund is issued automatically to your original payment method (the same UPI/card/bank account). Banks typically credit it within 5–7 working days. My Bookings shows the refund as processing, then processed.
- Paid by UPI reference: the property refunds you directly by UPI and records the refund transaction reference; you'll see the status in My Bookings. If the property has not paid it within 72 hours, it is escalated to the Platform for resolution.
- Refunds are always to the payer's source account; we do not issue cash refunds for online bookings or refunds to third-party accounts.
5. Weather and route closures (force majeure)
If the yatra route or your property is closed for your dates — landslide, extreme weather, or administrative closure — your booking is cancelled by us with a 100% refund, whatever your booking's policy says, and you are notified by message. This is the mountain's rule, not ours, and we honour it in your favour.
6. No-shows and early departures
Not arriving on your check-in date without cancelling is a no-show — treated per your booking's policy (under our standard policy, no refund), and from that day the property may release the room for other guests. Leaving earlier than your check-out date does not entitle you to a refund for unused nights.
7. Payment problems (not cancellations)
If money was debited but your booking shows failed or expired: gateway payments are auto-reconciled and any orphan charge is auto-refunded to source; if it doesn't appear within 7 working days, contact us with your payment reference. A rejected UPI reference (wrong amount, reused reference) is not a cancellation — you may retry payment within your booking's hold window, or the hold lapses unpaid with nothing owed.
8. Changes to bookings
Dates: a confirmed booking may change its dates once, online, from My Bookings, when all of these hold:
- your current check-in is more than 48 hours away, and so is the new one;
- rooms are free on every new night;
- the new dates do not cost more than you paid (if they cost less, the difference is not refunded);
- the move does not put you in a more generous refund tier than you have today.
Otherwise, message us on WhatsApp and we will help. Guests: to change the number of guests, message us on WhatsApp; where the property cannot accommodate the change, the booking is handled as cancel-and-rebook under this policy.
9. Bookings made on other platforms
Stays booked via Booking.com, MakeMyTrip, or other sites follow those platforms' cancellation policies — cancel there, not here.
Questions before you cancel? WhatsApp +91 84393 31979 (6 AM – 10 PM) — a real person from Kedarnath Stays will answer, in हिंदी or English.